Shipping Policy
We are committed to providing a smooth and transparent shipping experience for all orders placed through Idun Aesthetics.
Shipping Within Australia
- Free Express Shipping on orders over $200
- Standard Shipping: $14.95 (3–7 business days)
- Express Shipping: $19.95 (1–3 business days)
Orders are generally processed within 1 business day. During public holidays, promotional periods or other peak periods, processing may take up to 3 business days.
Delivery timeframes are estimates only and commence once your order has been dispatched. Delays may occasionally occur once an order is in transit.
Order Cancellations & Changes
Please review your order carefully before completing your purchase.
Once an order has been processed and lodged with Australia Post, it cannot be cancelled, changed or recalled.
If you contact us before your order has been processed or dispatched, we may be able to assist with a cancellation or change; however, this cannot be guaranteed.
Nothing in this policy limits any rights or remedies you may have under the Australian Consumer Law.
Delivery & Tracking
Once your order has been dispatched, tracking information will be provided to the email address supplied with your order.
Customers are responsible for providing a complete and accurate delivery address at checkout. If you notice an error in your delivery details, please contact us as soon as possible. Once an order has been lodged with Australia Post, we may be unable to change the delivery address or redirect the parcel.
Delivery timeframes provided at checkout are estimates and may be affected by circumstances outside our control, including postal delays, weather events and peak delivery periods.
If your parcel is significantly delayed, lost or damaged in transit, please contact us so we can assist with an investigation and, where applicable, provide a remedy in accordance with the Australian Consumer Law.
International Shipping
- Standard Shipping: $29.95
- Express Shipping: $39.95
- Free Shipping on orders over $350
International delivery times vary depending on the destination, local postal services and customs processing. Delivery timeframes are estimates only.
Customs, duties and taxes: International orders may be subject to customs duties, taxes, import fees or other charges imposed by the destination country. These charges are not included in our shipping prices and are the responsibility of the customer.
Customers are responsible for ensuring that the products ordered can lawfully be imported into their destination country. We recommend checking applicable local requirements before placing an order.
Returned or Unclaimed Parcels
If an order is returned to us due to an incorrect or incomplete delivery address, failure to collect the parcel, or unsuccessful delivery, additional shipping charges may apply if you would like the order resent.
Original shipping charges are non-refundable where the delivery failure was not caused by us.
If you believe your parcel has been incorrectly returned to sender, please contact us so we can investigate the matter.
Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.
Retuns Policy
We want you to love your purchase. However, due to the personal-use and hygiene-sensitive nature of skincare products, we do not accept returns or exchanges for change of mind.
Please choose your products carefully and contact us before purchasing if you are unsure whether a product is suitable for you.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
Damaged or Faulty Items
If your item arrives damaged, please contact us within 48 hours of receiving your order where possible so we can assist you promptly.
If you believe an item is faulty, unsafe, incorrect or not as described, please email hello@idunaesthetics.au with:
- Your order number
- A clear description of the issue
- Supporting photos, where applicable
We will review the issue and provide an appropriate remedy in accordance with the Australian Consumer Law. Depending on the circumstances, this may include a replacement, refund or other remedy.
Adverse Reactions
Everyone’s skin is unique, and individual responses to skincare products can vary. Experiencing redness, irritation, breakouts or another reaction does not necessarily mean that a product is faulty or give rise to a right to a refund.
We encourage customers to review product ingredients before purchase and seek appropriate professional advice if they have known allergies, sensitivities or concerns about whether a product is suitable for them.
If you experience an unexpected reaction, please discontinue use and contact us so we can assist you with product guidance.
Where a product is faulty, unsafe, not as described, or otherwise fails to meet a consumer guarantee under the Australian Consumer Law, your rights and remedies under the Australian Consumer Law will continue to apply.
Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this Returns Policy is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law.
